At Renungan Mesra Travel & Tours Sdn Bhd (“we”, “our”, “us”), we are committed to ensuring that our customers are satisfied with our travel packages and vehicle rental services. This Shipping/Return Policy outlines our procedures regarding the delivery of travel-related documents and services, as well as the return and refund process for bookings made through our website, Renunganmesratravel.com.
Shipping Policy for Travel Documents
- Delivery of Travel Documents:
- All travel documents, such as itineraries, booking confirmations, and e-tickets, will be sent electronically via email to the address provided at the time of booking.
- Physical documents, if required (e.g., visa applications or printed tickets), will be delivered to your specified address via a courier service. Delivery times may vary depending on your location and the courier service used.
- Shipping Charges:
- For physical documents, any applicable shipping charges will be calculated and displayed at checkout or during the booking process.
- We strive to dispatch physical documents within [specify processing time, e.g., 2-3 business days] after the booking is confirmed. Delivery times depend on the destination and the shipping method chosen.
- Shipping Confirmation:
- You will receive a confirmation email with tracking information (if applicable) once your physical documents have been dispatched. Please allow 24 hours for the tracking information to update.
Return and Refund Policy
- Travel Packages:
- Cancellations and Refunds:
- Domestic Travel Packages: If you need to cancel your travel package, please notify us as soon as possible. Cancellations made more than 30 days before the scheduled departure date may be eligible for a full refund, minus a processing fee of [specify amount]. Cancellations made within 30 days of the departure date are non-refundable.
- International Travel Packages: Cancellations made more than 60 days before the scheduled departure date may be eligible for a full refund, minus a processing fee of [specify amount]. Cancellations made within 60 days of the departure date are non-refundable.
- Special Packages and Promotions: Please note that special packages, promotions, or discounted offers may have different cancellation policies, which will be communicated at the time of booking.
- Changes to Bookings:
- Requests for changes to travel dates, accommodation, or other booking details must be made at least 30 days before the scheduled departure for domestic packages and 60 days for international packages. Changes are subject to availability and may incur additional charges.
- Cancellations and Refunds:
- Vehicle Rentals:
- Cancellations and Refunds:
- Cancellations made more than 7 days before the rental start date are eligible for a full refund, minus a processing fee of [specify amount]. Cancellations made within 7 days of the rental start date are non-refundable.
- If you return the vehicle earlier than the agreed rental period, no refunds will be provided for the unused days.
- Changes to Bookings:
- Changes to the rental period or vehicle type must be requested at least 48 hours before the rental start date and are subject to availability. Additional charges may apply.
- Cancellations and Refunds:
Non-Refundable Services
- Travel insurance, visa processing fees, and any additional services not included in the standard travel package or vehicle rental agreement are non-refundable.
- No refunds will be issued for partially used services or for services not used due to a change in travel plans after the scheduled departure or rental start date.
Contact Us
If you have any questions about our Shipping/Return Policy or need assistance with a refund or return request, please contact us at:
Renungan Mesra Travel & Tours Sdn Bhd
16, 1st Floor, Jalan PPSJ 3/1,
Pusat Perniagaan Senawang Jaya,
Seremban, Malaysia
Phone: +6068560843
Email: info@renunganmesra.online